At Strategic Defence, it’s our people that set us apart from the large, faceless corporations who value their bottom lines over their end users. All members of our dedicated team work with our dealers directly to establish streamlined protocols that best meet the needs of even the most particular clients with a focus on professionalism, accountability, and operational excellence.
All of our station operators are highly trained and very well versed in station procedures. Staff are available at our central station 24 hours a day, 7 days a week. Our operators are polite, helpful and responsive in times of need.
CEO, Founder –
Tony has spent his whole life in the security industry, having worked for his father’s company ‘Accurate Lock & Safe’ since he was only thirteen years old. After his father retired in the mid-nineties, he took over the business.
Four years later, in 1997, Tony founded Strategic Defence and brought the company into the family fold to complement the businesses started by his dad. It was a natural move and an exciting new addition to the other family businesses, Accurate Alarms, Accurate Safe & Lock and Al Scott Safe & Lock which have come to be known as the “Accurate Security Group”.
SDI was developed to ensure the quality of each and every system they installed by Accurate, and quickly gained notoriety in the industry to great success.
Operations Manager –
Randy has been with SDI since the beginning. Helping to build SDI from the ground up with his long-time Friend Tony Oljaca. Before that, he spent a fair amount of time in other roles in the Security industry. He’s served the monitoring world through every role imaginable, and his value to SDI simply cannot be measured.
He takes a front seat in ensuring that every aspect of the day-to-day is running smoothly, and is often sought after as the go-to guy for figuring out the answer to any problem
Department Head: Property Management –
Client Relations Manager
Scott joined the SDI team in mid-2014 as a Central Station operator on the afternoon and graveyard shifts. His attention to detail and positive attitude soon saw him move into a primary Property Management specialty role where he quickly made a name for himself with the managers and owners the Strata Companies. It was a natural progression for him to make a move in early 2016 to head up the Property Management division and implement new procedures and training protocols
Scott is also a highly skilled Propertly Management and Alarm operator and can be found behind the screens in the Central Station in emergency situations when extreme weather conditions or similar instances arisee that warrant his expertice.
Department Head: Alarm Dealer Services –
Troy has been in the security game for long enough to know almost everything about anything. His technical knowledge about how the Central Station really works comes in handy often as dealers and technicians look to him for help with that alarm system that just doesn’t want to work right. Some say it’s experience, some say it’s magic.
Whatever it is, Troy will get it working.
Available 24/7 –
Our Operators undergo rigorous training before being placed in our central station. When hiring operators, we look for people who demonstrate a high level of intelligence, empathy, and the ability to perform well in emergency situations. We rely on our operators to be the backbone of our operation, and as such listen to the ideas and concerns of each one of our people as they arise. We believe in promoting from within, and our entire admin team can proudly say that they started in the Central Station, on the phone.
SDI has been focused on providing our clients with an outstanding customer experience for over twenty years from our full-service central station located in the lower mainland. Our highly trained and experienced staff are available 24/7 to meet the specific needs of our clients in any situation. We pride ourselves on providing an exceptional level of customer satisfaction.CLICK HERE TO LEARN MORE
Our Property Management division currently offers after-hours emergency services for Management Companies across North America, providing an incredibly efficient dispatch or advanced answering service for Strata, Condominium, Commercial, and Rental properties. Our operators are trained in initiating emergency protocols by type of emergency to mitigate damages and any delay in trade dispatch.CLICK HERE TO LEARN MORE
When we are in, we’re all in.
Monday - Friday
8:30 - 4:30
Monday - Friday
9:00 - 5:00
Seven Days a Week
24 Hours a Day